Waxspace Refund Policy




Waxspace Hosting

WaxSpace VPS

Notes

  1. Our money back guarantee does not apply to purchases of Domain Names, SSL certificates, Dedicated IP addresses purchased additionally once purchased we cannot cancel them. Accounts terminated for abuse (such as Spamming, or other usage against our Acceptable Usage Policy) shall not be refunded at anytime. Refund in the event of Network or Server outage..

  2. In the event that there is no Web Site Availability, Wax Space will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month:
    Web Site Availability Credit 95% to 99.4% = 25% 90% to 94.9% = 50% 89.9% or below = 100% In order for you to receive a credit on your account, you must request such credit within Three (3) business days after you experienced no Web Site Availability.
    You must request credit by sending an electronic mail message to refund-refun-billing@WaxSpace.com. For security, the body of this message must contain your account number/domain name, the dates and times of the unavailability of your web site, and such other customer identification requested by Wax Space. Credits will usually be applied within thirty(30) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no Web Site Availability.

  3. Credits shall not be provided to you in the event that you have no Web Site Availability resulting from
  4. (i) Scheduled maintenance,
  5. (ii) Your behavior or the performance or failure of your equipment, facilities or applications
  6. (iii) Circumstances beyond Wax Space’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.

  7. There might come a time when you cannot access your website or any other service. This is not necessarily due to Wax Space. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and Wax Space, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client’s experience.

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We are committed to providing you with top quality support and work hard to ensure you get the best. Our support team is available 24/7 on email, phone and chat.To honour our commitment, we have put together a team of tech enthusiasts who are well trained by system administrators to provide you with top notch support. We are heavily focussed on hiring the best talent out there and prepping the team with processes and tools to troubleshoot issues and find resolutions with fast turn around times. Check out our support initiatives at Extra Mile or through the Support Center.

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