Waxspace Terms of Services




Waxspace Hosting

Acceptance of Contractual Agreement

What may NOT be hosted on our network:


SLA Network Violation Credit

Performance Credit exclusions:

Payments and Fees

Payment is due every 6 or 12 months by credit card or PayPal, an invoice will be raised and can be paid from the Client Area, please note that service may be suspended on accounts that reach 10 days past due, We do not charge late or re-connection fees.

Delinquent Accounts

Wax Space may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.

Account Cancellation

All requests for canceling any service / services must be made in writing with at least 15 days notice but not more than 30 days prior written via email to refund-billing@WaxSpace.com include your domain name, last name on credit card in your email.

Refunds and Disputes

All payments to Wax Space are non refundable (unless covered by 30-day Money Back Guarantee). This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, in Wax Space’s discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.

30 Day Money Back Guarantee

All hosting plans come with a 30 day money guarantee. If for whatever reason we fail to satisfy your needs and are within 30 days we will fully refund your money all we ask is you give us a reason so this will help us improve as a company, we will not deduct ANY fee.

Complete Control Over Your Hosting Environment

APPLICATIONS

Over 200 One-Click Installation Scripts

Applications

24*7 Support

We are committed to providing you with top quality support and work hard to ensure you get the best. Our support team is available 24/7 on email, phone and chat.To honour our commitment, we have put together a team of tech enthusiasts who are well trained by system administrators to provide you with top notch support. We are heavily focussed on hiring the best talent out there and prepping the team with processes and tools to troubleshoot issues and find resolutions with fast turn around times. Check out our support initiatives at Extra Mile or through the Support Center.

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